I lost my ATM card on July 13, reported the loss the same day to the bank and was assured that a new card would be delivered within ten days. On July 16 there was an SMS from the bank saying that the new card had been dispatched to Chennai Branch by courier for onward transmission.
After waiting till 27th I went to the bank around noon. A grim looking clerk listened to me and turned to his computer. After a while I reminded him that he hadn’t responded to me. He rudely told me that he was busy and there was a help counter from where I should take a coupon and await my turn. When I asked him why he hadn’t said that in the first place, his answer was, ‘I’m telling you now.’
I went to the manager who was sitting at a small table outside his cabin just ten feet way. He said he had seen what happened. He took the details from me and turned to his computer. After several minutes passed I told him that it was difficult for me [nearing 74] to stand [there was no chair for the customer]. He answered that his computer was too slow and I should wait in the lobby till I was called.
Strangely at that time a worker replaced the number sign on the last counter [next to the manager’s seat] with a ‘Senior Citizens’ board. The counter was not manned.
After some time I returned to the manager and said that I would go [since it was my lunch time] and he could give me ring. He agreed but no call came.
On 28th morning I phoned. The girl who attended said pleasantly that the manager would call back. He did, in the afternoon with an incredible story – he couldn’t follow up the matter because the power failed and my data on his computer was lost! Imagine a bank computer without back up power or auto-save! He took the details again. So far he hasn’t come back. And here I am – an old man literally without any money.
You might think that this happened with a nationalized bank. No, it is one of
What should I do? Blow the whistle?